01
Give every topic a home
Create channels for questions, updates or inspiration. In the photography example, members find photo ideas in the Inspiration channel.
Communities
A place for questions, ideas and conversation
Bring customers or course participants together in your own community. Organise topics, share posts and reply in the same conversation.
Here’s what you can do.
Three examples show how you can use Communities.
02
Turn a question into a conversation
Members share images, videos or files and reply beneath the post. A photography tip stays with the image it refers to.
03
You decide who joins
For a private group, review join requests and approve members. An invitation link does not bypass this approval.
What this changes for your day-to-day work.
The practical benefits of Communities.
Keep important posts in view
Pin group rules or a getting-started post so members can find it at the top of the relevant channel or home feed.
Keep discussions in your group
Private channels are visible only to members added to them. A workshop cohort can have its own discussion inside the same community.
Keep upcoming events in view
Publish a Q&A with a date, time and location or meeting link. Members can register and add it to their calendars.
Stay informed about replies
Configure email notifications for comments, replies or mentions. Choose the relevant notifications and check the sender and delivery.
Resolve reported content
Members can report problematic posts or comments. Your administrators review the report and decide whether to keep or remove the content.
Simplified examples, not live account data.
What you need to get started.
We first check availability and plan scope in your ONE LOOP account. Then we configure the group, roles and notifications and test access as a member. Your team remains responsible for moderation.
Courses deliver structured learning; the community provides a place to discuss it. Existing courses can be linked to the group. Course visibility and access are configured separately.
Availability and any add-on or usage costs are confirmed for your ONE LOOP account before implementation.
Build on it.
All Customer Service features
Your questions, answered.
How is this different from courses and memberships?
Courses organise lessons and learning materials. Memberships manage access to course offers. Communities host member posts and conversations. You can add relevant courses to a group, but you must link them and configure their visibility.
Can anyone see my community posts?
It depends on the group. Posts and members are publicly visible in a public group. In a private group, only members can see them and join requests are reviewed. Choose this setting deliberately before inviting people.
Is a private channel the same as a private group?
No. The group is the whole community; a channel is a topic area within it. A private channel has its own members and channel managers. Making it public also exposes its existing posts to the group, so review its contents before changing that setting.
Does every update automatically become an email?
No. Available email types are enabled or disabled in the community settings, including replies and mentions. We check templates, sender and delivery with you. A new post is not an automatically configured marketing newsletter.
See it with your own use case.
Let’s explore your use case and what the setup requires.
Book a demo