Solution 01 of 04
Answer customer enquiries together
See the conversation history and agree who replies. Customers do not have to restart their request at each handover.
Communication
Answer customer enquiries without switching between channels.
Connect WhatsApp, email, SMS and phone to a shared workspace. In ONE LOOP, your team can see the history and continue the conversation.
A conversation should not have to start over.
Connect your channels, support your team with AI and keep handovers clear.
Solution 02 of 04
Start conversations on WhatsApp
Handle WhatsApp enquiries together and guide people towards the right next step.
Solution 03 of 04
Answer recurring customer questions with AI
Use your offer knowledge for useful AI replies and clear human handovers.
Solution 04 of 04
Handle incoming phone enquiries with AI
Collect phone requests with a configured AI agent and prepare the handover to your team.
Good to know before you start.
Which channels can we connect?
Depending on the setup, these include email, SMS, WhatsApp, phone and supported social messaging channels. We check accounts, approvals and possible usage costs for your use case.
Are internal notes visible to customers?
Internal notes are for your team and are not messages to the customer. Permissions and working practices are defined during setup.
Does AI take over every conversation?
No. You decide where AI is used, which knowledge it can access and when a person takes over. Unusual or unclear requests need an appropriate handover.
Communication
Closer conversations. Less back and forth.
We adapt channels, AI replies and handovers to your daily work. Connections and automations are configured for your business.
Discuss your process