Legal
General Terms and Conditions
Orbium Ventures UG (haftungsbeschränkt) for ONE LOOP · 20 July 2026
1. Provider, scope and definitions
These General Terms and Conditions (“Terms”) apply to contracts with Orbium Ventures UG (haftungsbeschränkt), Deutschherrenufer 42, 60594 Frankfurt am Main, Deutschland, referred to as “Orbium Ventures”, “we”, “us” or the “Provider”. Services are offered under the ONE LOOP brand. ONE LOOP is not a separate contracting party.
These Terms apply to both consumers within the meaning of section 13 of the German Civil Code and businesses within the meaning of section 14, as well as legal entities under public law. Provisions applying only to consumers or only to businesses are expressly identified.
They cover platform subscriptions, digital products and services, automation, CRM, communication, sales, marketing, reporting, AI, integration, consulting, implementation, operational and support services.
Individual agreements, offers, order confirmations, service descriptions and project contracts prevail where they contain different terms.
2. Services
The subject and scope of the contract are set out in the relevant offer, order form, checkout, order confirmation, service description or other agreement in text form.
Services may include recurring platform subscriptions, one-time digital products, implementation projects, ongoing technical or operational services, build-and-handover projects and consulting.
We owe careful performance of the agreed service but no specific commercial result unless expressly guaranteed. The platform does not replace legal, tax, financial or other regulated professional advice.
3. Formation of the contract
Website and product descriptions generally invite the customer to place an order unless expressly identified as a binding offer.
A contract is formed by acceptance of an offer, completion of a clearly labelled paid checkout, activation of a paid subscription or an express order confirmation.
Before placing a paid order, the product, main characteristics, price, tax, payment interval, term and applicable cancellation terms are displayed. Input errors can be corrected before the order is submitted.
Customers must provide complete and accurate contact, billing and payment information. Company information and VAT IDs must only be provided where the customer is genuinely acting as a business.
4. Access, accounts and rights of use
Where agreed, the customer receives access to platform functions, accounts, workflows, integrations, communication channels or digital content.
For the contractual term, the customer receives a simple, non-exclusive and non-transferable right of use within the agreed scope. Resale, sublicensing, reproduction or use to develop competing products requires our prior consent.
Credentials must be kept confidential. The customer is responsible for users, roles and permissions within its area of control. Access may be proportionately restricted where necessary because of security risks, misuse, legal violations or payment default.
5. Third-party services
We may use third-party hosting, communications, payment, AI, CRM, calendar, accounting, analytics and other technical providers.
Some functionality and availability are outside our sole control. We inform customers of material effects where required and reasonably possible.
Optional third-party features may require separate terms or registration. Mandatory statutory rights remain unaffected.
6. Prices, tax and payment
The applicable price is shown in the offer or checkout. Consumers are shown the total price including statutory VAT. Business prices may be shown net plus statutory VAT if clearly labelled.
Taxes are calculated from the billing information and applicable law. A VAT ID is taken into account only where valid and legally relevant to the transaction.
One-time fees are due when the contract is formed or at the stated service start. Recurring fees are charged in advance for the stated billing period. Usage-based fees are charged according to documented use.
Consumers are subject to statutory default rules. Statutory rights of set-off and retention are not restricted beyond what is permitted by law.
7. Subscriptions, term and ordinary cancellation
The term, billing period, minimum term and notice period are shown before purchase in the offer or checkout.
Unless otherwise agreed, a monthly subscription runs for an indefinite period and can be cancelled at the end of the current billing period. Mandatory consumer rights remain unaffected.
Cancellation can be made through the function identified for the product or account, or in text form. Products managed directly in the ONE LOOP account must be cancelled there. Business payment-account products may be cancelled in the Billing Portal where that function is offered.
Ordinary cancellation affects future periods only. Accrued claims remain due. Statutory withdrawal, reduction, termination, refund and warranty rights remain unaffected.
8. Consumer right of withdrawal
Consumers generally have a statutory right of withdrawal for distance contracts. The separate withdrawal information explains the period, exercise, consequences, early performance and any statutory expiry of the right.
Where a consumer requests a service to begin during the withdrawal period, statutory compensation for performance already supplied may apply. A right of withdrawal may expire early only where all statutory conditions are met.
The withdrawal information, electronic withdrawal function and model withdrawal form remain available on the ONE LOOP website.
9. Availability, maintenance and changes
We aim to provide stable operation. A specific availability level is owed only where expressly agreed.
Maintenance, security work, incidents or third-party outages may temporarily limit services. Avoidable disruption will be kept as low as reasonably possible.
Digital products and ongoing services are changed only for an objective reason such as security, changes in law, technical development or required third-party changes. Mandatory consumer rules for digital products apply.
10. Customer cooperation and permitted use
Customers must provide required information, content, access and approvals accurately and on time. Missing cooperation may reasonably extend agreed deadlines.
The services must not be used for unlawful content, fraud, spam, phishing, malware, unlawful direct marketing or infringement of third-party rights.
Businesses selling their own products through ONE LOOP act in their own name and on their own account and remain responsible for their end-customer information, consents, taxes, invoices, withdrawals and legal duties.
11. AI functions
AI-assisted functions may produce incomplete or incorrect output. Business-critical, legal, medical, tax or financial content must be professionally checked before use.
Legally significant automated decisions are used only where agreed and lawful. Applicable transparency, consent and human oversight duties remain unaffected.
12. Data protection and processing
Our privacy notice explains processing carried out by Orbium Ventures for its own purposes.
Where we process personal data on behalf of a customer, the Data Processing Agreement (“DPA”) under Article 28 GDPR applies in addition, insofar as it is applicable to the specific relationship.
Displaying or acknowledging the DPA does not itself make a consumer a controller. It applies to a private purchase only where the legal requirements for commissioned processing are actually met.
13. Work product, data export and contract end
Rights in pre-existing platform elements, standard modules, methods, templates, workflows, system logic and know-how remain with us or the relevant rightsholder. Customer content and customer data remain allocated to the customer.
Access to terminated services ends when the contract ends. Exportable customer data can be exported within available functions and statutory requirements. Mandatory retention, access, deletion and portability rights remain unaffected.
14. Conformity and digital products
Consumers retain all statutory conformity and warranty rights, including statutory rules governing supply, conformity, updates and remedies for digital products.
Businesses should report identifiable defects with a traceable description. We may first remedy a curable defect by correction, renewed performance or a reasonable workaround.
A restriction is not attributable to us where it is caused solely by incorrect customer data, unlawful customer configuration, unauthorised modifications or systems outside our responsibility.
15. Liability
We are liable without limitation for intent and gross negligence, injury to life, body or health, product liability and all other cases of mandatory statutory liability.
For a slightly negligent breach of a material contractual obligation, liability is limited to typical and foreseeable loss. Mandatory consumer rights remain unaffected.
Exclusions or limitations for indirect damage, loss of profit, loss of data or third-party outages apply only where legally permitted and never to the extent that mandatory consumer rights would be restricted.
16. Confidentiality, indemnity and references
Both parties keep non-public business, security, contract and customer information confidential. Mandatory disclosure duties remain unaffected.
Any indemnity for unlawful customer content, campaigns or instructions applies only where the customer is responsible. Consumers are subject solely to statutory liability standards.
Names, logos and detailed project results are published as references only with the customer's prior consent.
17. Changes to terms, services and prices
Changes to these Terms generally apply to future contracts.
Material changes to ongoing contracts require an effective contractual or statutory basis. Customers are informed in due time and retain applicable consent and cancellation rights.
Price changes to ongoing consumer contracts are made only under the stated contractual conditions and mandatory law. Paid billing periods are not retrospectively increased.
18. Force majeure
Neither party is liable for delay or failure caused by an event outside its reasonable control to the extent the statutory requirements of force majeure are met.
Only the affected duties are suspended. If a material disruption continues for an unreasonable period, statutory and contractual termination rights apply.
19. Governing law and jurisdiction
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
For consumers, this choice does not deprive them of mandatory protection under the law of their habitual residence. Statutory consumer jurisdictions apply.
For merchants and legal entities under public law, Frankfurt am Main is the agreed jurisdiction where legally permitted.
If a provision is invalid, the remainder of the contract remains effective and the statutory rule applies in its place.
20. Contract language and provider
The contract language is German. This English translation is provided for convenience. In case of conflict, the German version prevails unless mandatory consumer law requires otherwise.
Orbium Ventures UG (haftungsbeschränkt), Deutschherrenufer 42, 60594 Frankfurt am Main, Deutschland
Email: hi@one-loop.de · Services offered under the ONE LOOP brand