Solution 01 of 10
Give new customers a good start
Give new customers the right information and your team a clear handover process.
Retain and grow customer relationships
Be the business customers remember fondly.
A clear start, useful check-ins and relevant content make customer care personal. ONE LOOP helps continue the relationship after the sale.
What comes next for your customers?
Find the right way to support customers, act on feedback and reconnect.
Solution 02 of 10
Support customers according to their situation
Record customer status and interests so care and the next message fit the situation.
Solution 03 of 10
Stay in touch personally after the sale
Check whether everything is right and give open requests an owner.
Solution 04 of 10
Learn what customers really need
Collect clear feedback and follow up on open requests personally.
Solution 05 of 10
Make customer experiences visible through reviews
Ask for honest reviews at a relevant moment and respond to feedback.
Solution 06 of 10
Track referrals through a partner programme
Give partners a personal referral link and track recorded referrals.
Solution 07 of 10
Stay memorable with useful emails
Send useful content to relevant customers and use new interests as a reason to talk.
Solution 08 of 10
Stay visible with regular posts
Plan useful posts for connected profiles and keep your offer visible.
Solution 09 of 10
Connect customers through content and discussion
Give members a place for useful content, questions and discussion.
Solution 10 of 10
Reconnect with previous customers appropriately
Choose relevant previous customers and start a new conversation with a clear reason.
Good to know before you start.
Can we include existing customers?
Yes. We review existing contact data, consent and the import process. Relevant groups and workflows can then be configured for your customers.
Do service messages and promotions use the same rules?
Not automatically. Service messages and promotional campaigns need different rules. Purpose, consent, channel and frequency are considered during setup.
Can the team follow up personally?
Yes. Automations can create tasks and notifications. Your team continues the personal conversation with the available contact information in view.
The outcome
The sale is the start of the next good experience.
We’ll build the right customer journey with your team.
Discuss your process