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Omnichannel Inbox

WhatsApp, email and SMS. One inbox for your team.

Handle messages from your connected channels in one place. See the conversation history and decide who replies.

Book a demoSee how it works

Here’s what you can do.

Three examples show how you can use Omnichannel Inbox.

01

Bring messages together

Connected email, SMS, WhatsApp and chat channels meet in a shared workspace.

Simplified inbox with WhatsApp, email and SMS conversations and one open enquiry.
Simplified product example · not a live product view
02

Reply with context

Review contact details and the available conversation history before replying.

An email enquiry and a WhatsApp follow-up from Alex appear in the same conversation history.
Simplified product example · not a live product view
03

Clarify ownership

Assign conversations and use filters to direct open messages to the right person.

An enquiry is assigned to Lea, with an internal note recording the team handover.
Simplified product example · not a live product view

What this changes for your day-to-day work.

The practical benefits of Omnichannel Inbox.

Switch between apps less

Handle connected channels without switching between apps.

WhatsApp, email and SMS conversations appear together in one shared inbox.

Keep the conversation together

Read earlier messages on the contact before replying.

Earlier email and WhatsApp messages stay visible in the same contact's history.

Know who should reply

Assign conversations to a person and filter by owner.

A conversation is assigned to Lea and appears in the ownership filter.

Find unread messages quickly

Filter unread conversations so your team knows where to continue.

The Unread filter highlights conversations that have not been read.

Discuss questions privately

Discuss questions in internal comments without sending them to customers.

An internal comment asks Lea to review the proposal without appearing as a customer reply.

Simplified examples, not live account data.

What you need to get started.

Each channel needs a supported connection. Permissions, sending rules, messaging windows and potential usage fees differ by channel.

Conversations stay associated with the contact. Tasks, appointments and configured workflows turn messages into next steps.

Availability and any add-on or usage costs are confirmed for your ONE LOOP account before implementation.

Manage contact details, notes and tasks in one place.

Book, confirm and remind appointments and follow up on no-shows.

Connect triggers, conditions, tasks, messages and data changes visually.

All Sales features

Your questions, answered.

What can I do with Omnichannel Inbox?

Handle messages from your connected channels in one place. See the conversation history and decide who replies.

What needs to be configured first?

Each channel needs a supported connection. Permissions, sending rules, messaging windows and potential usage fees differ by channel.

How does it fit into my existing process?

Conversations stay associated with the contact. Tasks, appointments and configured workflows turn messages into next steps.

Is this automatically included in my package?

Not necessarily. We confirm access, setup requirements and any add-on or usage costs for your specific ONE LOOP account before starting. This feature overview is not a promise of package inclusion.

See it with your own use case.

Let’s explore your use case and what the setup requires.

Book a demo