01
Start with a reply draft
Open a review and generate a suggestion. Add what matters, then check the wording before publishing.
Reviews AI
Reply to reviews. With AI support.
Draft replies to connected Google and Facebook reviews. Review them yourself or configure suitable automatic replies.
Here’s what you can do.
Three examples show how you can use Reviews AI.
02
Choose a tone that sounds like you
Give your review agent a style and short instructions. Check sample replies for the right tone and unsupported promises.
03
Configure automatic replies deliberately
Choose a review source, star range and delay for automatic replies. Matching new reviews are then answered without individual approval. Arrange personal review of sensitive cases.
What this changes for your day-to-day work.
The practical benefits of Reviews AI.
Reply in the right language
AI can respond in the detected language. Set a fallback language and check unclear or multilingual reviews.
Use each location’s tone
Assign review agents to specific connected Google profiles so each location can use its own instructions.
Catch up on unanswered reviews
A separate campaign handles unanswered reviews from a chosen period. Daily limits, a time window and pause controls govern upcoming replies.
Find a fitting reply style
Choose a ready-made reply style and adapt its instructions to your business. A template does not replace reviewing real replies.
Find the right instructions
The reply identifies the AI agent used, helping you find the relevant instructions when wording needs improvement.
Simplified examples, not live account data.
What you need to get started.
We connect supported review profiles and check AI access and user permissions. Together we set reply styles, automation boundaries and human handling for sensitive feedback. Availability and usage costs are confirmed for your account.
Reviews AI supports public replies. Reviews & Reputation handles reviews and review requests. Complaints and personal customer details should move to an appropriate direct contact channel.
Availability and any add-on or usage costs are confirmed for your ONE LOOP account before implementation.
Build on it.
All AI & Automation features
Your questions, answered.
Does AI write reviews for my business?
No. It drafts responses to existing customer reviews. It does not invent customer testimonials or change a star rating. More reviews or better ratings are not guaranteed.
Which reviews can I reply to?
Connected Google and Facebook reviews are supported. Your account needs the relevant connection and permissions. An external review link alone does not make that source available for replies.
Do I approve every reply?
In suggestion mode, you review and send the reply yourself. Automatic mode and campaigns for older reviews can publish matching responses without individual approval. Review rules and examples before starting. Handle complaints personally; a prompt instruction is not a reliable block against every unsuitable response.
What happens when I pause a campaign?
Pausing a campaign for older reviews stops future replies while keeping its settings. Replies already published are not removed. Automatic replies to new reviews are managed separately.
See it with your own use case.
Let’s explore your use case and what the setup requires.
Book a demo