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Turn your knowledge into an answer
Connect approved FAQs, website content or documents to your bot so it can answer service questions using your business information.
AI Chatbots
Answer customer questions. Arrange appointments.
Your AI chatbot answers common questions, asks what customers need and helps them book. You decide what it should know and when your team should take over.
Here’s what you can do.
Three examples show how you can use AI Chatbots.
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Know more before the conversation
Have the bot ask what the customer needs. With contact capture configured, it can save the required details to suitable empty contact fields.
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Find an appointment in the chat
Connect your booking calendar. The bot can offer available times, collect required contact details and book the chosen appointment.
What this changes for your day-to-day work.
The practical benefits of AI Chatbots.
Review replies before sending
Start with suggested replies: your team reads the draft, edits it if needed and sends it.
Bring in your team
Set up a handover when someone asks for your team, including assignment, notifications and a pause for the bot.
Test replies before launch
Use the test chat for common questions and difficult exceptions. Review replies and refine knowledge or instructions before launch.
Keep replies concise
Choose a concise, balanced or detailed response style. The actual length also depends on the question.
Trace the AI's actions
Open a conversation's activity log to review messages and executed actions, such as a calendar availability check.
Simplified examples, not live account data.
What you need to get started.
We configure knowledge sources, supported channels, response mode and handover rules, then test calendars and notifications. Access, package scope and any AI or messaging charges are confirmed for your account.
Your team can continue the conversation in the inbox. Contact fields, appointment booking and follow-up actions are configured deliberately; a chatbot does not replace personal advice or human review of sensitive requests.
Availability and any add-on or usage costs are confirmed for your ONE LOOP account before implementation.
Build on it.
All AI & Automation features
Your questions, answered.
Does the AI send replies automatically from the start?
You choose the mode. With suggested replies, your team reviews and sends each message. For automatic replies, enable the bot on configured channels and define its tasks, limits and pauses. Test the flow before using it with real customers.
Which channels can the chatbot help with?
Options include website live chat, SMS, WhatsApp, Instagram and Facebook Messenger. The channel must be connected and assigned to the bot. We check which channels, reply modes and message types are available in your account; a feature is not automatically available everywhere.
What happens when the AI doesn't know the answer?
AI can give incorrect answers even with good sources. Keep knowledge current, test both common and out-of-scope questions, and review live conversations. You can configure a handover for missing information or requests for a person. Your team still needs ownership and availability; a handover does not guarantee an immediate response.
Can the bot actually book, or only send a link?
With booking enabled and a connected calendar, it can offer available times and book an appointment. Alternatively, it can send only the booking link. Contact details, availability and follow-up actions must be configured. Before launch, check not just the chat reply but also that the appointment reaches the calendar correctly.
See it with your own use case.
Let’s explore your use case and what the setup requires.
Book a demo