Start conversations on WhatsApp

Win customers through WhatsApp conversations.

Respond where people like to message you. ONE LOOP connects WhatsApp with your team and helps guide the conversation towards advice or an appointment.

Discuss this solution See the journey

What makes a good customer interaction.

Research on timely responses and relevant customer care.

often have to repeat their information: 56%; When dealing with different company representatives.; Survey of 14,300 consumers and business buyers worldwide · 2023.
Customer expectations study (opens in a new tab)
expect interactions tailored to them: 71%; Respondents expect personalised interactions as part of the customer experience.; McKinsey Next in Personalization · US consumer survey, 2021.
Personalisation study (opens in a new tab)

From a WhatsApp chat to a sales opportunity.

A message starts the conversation.

People message your connected WhatsApp number. The owner answers their question alongside the contact.

Example: A consultation enquiry and a short reply in a message conversation. — Illustrative example · configured for your customer journey.

The context stays visible.

Your team sees associated messages from connected channels. It can build on earlier details instead of starting from scratch.

Example: Messages from different channels stay connected in one conversation. — Illustrative example · configured for your customer journey.

The next step arrives through the right channel.

Share appointment details and helpful messages through a configured workflow. Outside the reply window, use approved templates.

Example: A prepared appointment message leads to a reply in the conversation. — Illustrative example · configured for your customer journey.

Win customers through WhatsApp conversations.

Win customers in a familiar chat.

Prospects message your connected WhatsApp number and your team picks up their questions.

Example: A team continues the same customer conversation.

Give advice without starting over.

Assigned messages and notes show your team what the person has already shared.

Example: Customer messages and internal consultation notes stay together.

Arrange appointments in the conversation.

Share your booking link in WhatsApp so prospects can choose an available slot.

Example: A booking link turns a chat into a consultation appointment.

Keep track of promised replies.

A task with an assigned owner records when you will continue the WhatsApp conversation.

Example: A follow-up has an assigned person and a next step.

Remind people of the agreed consultation.

A configured WhatsApp reminder keeps the appointment in mind. Outside the reply window, use an approved template.

Example: A reminder keeps an agreed appointment visible.

Simplified examples, not live account data.

Start with your own customer journey.

We connect your eligible WhatsApp number and set up ownership. For later messages, we check reply windows, templates, permissions and usage costs.

Your questions, answered.

Can I send a free-form WhatsApp message at any time?

Free-form replies are available within 24 hours of a customer message. After that, you need a suitable approved template and the required conditions. We account for these rules in the workflow.

How do we get started?

We connect your eligible WhatsApp number and set up ownership. For later messages, we check reply windows, templates, permissions and usage costs.

Can my team continue the process?

Yes. We agree who handles each request and which details that person needs. Messages, tasks and ownership are configured to fit. Your team remains responsible for personal advice and decisions.

What needs setting up before launch?

We check the required features and connections in your account. Together, we review permissions, message templates and any usage costs. Then we test the complete journey with a sample contact.

Make your next customer interaction count.

We’ll show you how this solution fits your business and your team.

Discuss this solution