Reply to new enquiries sooner

Bring the enquiry straight to the right team.

Get new enquiries to the relevant team without constantly passing them around. ONE LOOP supports assignment by your rules and alerts the right person.

Discuss this solution See the journey

What makes a good customer interaction.

Research on timely responses and relevant customer care.

the chance of a meaningful sales conversation: ≈7×; When following up within an hour rather than an hour later.; 1.25 million online enquiries, US · 2011. A conversation with a buying decision-maker.
Lead response study (opens in a new tab)
often have to repeat their information: 56%; When dealing with different company representatives.; Survey of 14,300 consumers and business buyers worldwide · 2023.
Customer expectations study (opens in a new tab)

From a new enquiry to the right team.

The enquiry is assessed using your rules.

You decide which offer, region or request belongs to each team. Unclear enquiries can go to manual review.

Example: An enquiry is assigned using a rule or sent for review. — Illustrative example · configured for your customer journey.

Work is shared across the team.

A configured workflow can assign relevant contacts or distribute them among team members. Existing ownership is handled according to your rules.

Example: New contacts are distributed between Lea and Tom. — Illustrative example · configured for your customer journey.

The owner can get started.

A separate internal notification highlights the new enquiry. The contact link gives the owner the details needed to reply.

Example: A customer question leads to a prepared team notification. — Illustrative example · configured for your customer journey.

Less passing requests around. Get started sooner.

Reduce internal back-and-forth.

A configured workflow assigns new enquiries to the relevant team by offer, region or request.

Example: An enquiry is assigned to the relevant teammate.

Alert the right person.

A separate internal notification flags the new enquiry and links straight to the contact.

Example: A new enquiry alerts the assigned person.

Give the first reply the context it needs.

The assigned person sees contact details and the enquiry before starting the response.

Example: A customer record keeps a conversation and the next appointment together.

Distribute work with clear rules.

Configure team distribution to account for existing ownership and your selection rules.

Example: A teammate takes ownership of a new direct message.

Give unclear enquiries a next step.

For enquiries without a matching route, plan a manual review by an assigned person.

Example: A follow-up has an assigned person and a next step.

Simplified examples, not live account data.

Start with your own customer journey.

We define routing rules, backup ownership and the route for unclear cases. Test enquiries check assignment and internal notification separately before launch.

Your questions, answered.

Does this automatically reply to every enquiry?

Assignment alone does not send a customer reply. We can separately configure a confirmation, team task or supported AI chat. Personal advice stays with your team.

How do we get started?

We define routing rules, backup ownership and the route for unclear cases. Test enquiries check assignment and internal notification separately before launch.

Can my team continue the process?

Yes. We agree who handles each request and which details that person needs. Messages, tasks and ownership are configured to fit. Your team remains responsible for personal advice and decisions.

What needs setting up before launch?

We check the required features and connections in your account. Together, we review permissions, message templates and any usage costs. Then we test the complete journey with a sample contact.

Make your next customer interaction count.

We’ll show you how this solution fits your business and your team.

Discuss this solution