01
The entry point fits the location.
A QR code or link leads to your chosen contact destination. A brochure might link to an offer page, while your business links to an enquiry form.
Make first contact easier
Give interested people an easy way to reach you.
Make it easy to reach you on your website, shop window or brochure. ONE LOOP connects that starting point with an appropriate contact route.
What makes a good customer interaction.
Research on timely responses and relevant customer care.
- expect interactions tailored to them
- 71%
- Respondents expect personalised interactions as part of the customer experience.
McKinsey Next in Personalization · US consumer survey, 2021.
Personalisation study (opens in a new tab)- often have to repeat their information
- 56%
- When dealing with different company representatives.
Survey of 14,300 consumers and business buyers worldwide · 2023.
Customer expectations study (opens in a new tab)
From initial interest to direct contact.
02
People choose how to get in touch.
The configured contact widget offers supported channels. Visitors choose the route that fits their question.
03
Your team follows through on the request.
The assigned person takes the conversation and replies with a relevant next step. The entry point goes beyond sharing a link.
Make it easy to reach your team.
Open a contact route with a scan.
A QR code on a brochure or sign takes people to your prepared contact destination.
Let people choose how to contact you.
Your configured contact window shows supported channels suited to the enquiry.
Give initial questions a simple route.
A short form captures the enquiry when someone prefers to submit a request.
Continue the first contact personally.
Your team takes over the incoming message and clarifies how it can help.
Guide first contact towards advice.
Offer your booking link in the conversation when an appointment is the right next step.
Simplified examples, not live account data.
Start with your own customer journey.
We choose a suitable destination for each touchpoint and connect the channels you need. Then we test the path from link or scan to your team’s reply.
Your questions, answered.
Does a QR code capture the person?
No. The code opens the chosen destination. A contact is created when the person submits a form or messages through an associated channel. We make that step as simple as possible.
How do we get started?
We choose a suitable destination for each touchpoint and connect the channels you need. Then we test the path from link or scan to your team’s reply.
Can my team continue the process?
Yes. We agree who handles each request and which details that person needs. Messages, tasks and ownership are configured to fit. Your team remains responsible for personal advice and decisions.
What needs setting up before launch?
We check the required features and connections in your account. Together, we review permissions, message templates and any usage costs. Then we test the complete journey with a sample contact.
Make your next customer interaction count.
We’ll show you how this solution fits your business and your team.
Discuss this solution