Stay memorable with useful emails

Stay visible with content that fits.

Stay memorable with useful content. ONE LOOP helps email relevant customer groups and follow up personally on newsletter interest.

Discuss this solution See the journey

What makes a good customer interaction.

Research on timely responses and relevant customer care.

expect interactions tailored to them: 71%; Respondents expect personalised interactions as part of the customer experience.; McKinsey Next in Personalization · US consumer survey, 2021.
Personalisation study (opens in a new tab)
are more likely to repurchase after relevant messages: 78%; Respondents describe how personalised communications affect their willingness to buy again.; McKinsey Next in Personalization · US consumer survey, 2021.
Personalisation study (opens in a new tab)

From useful content to renewed interest.

The message gives a concrete benefit.

Prepare tips, news or a relevant offer. A clear next step makes it easy for readers to learn more.

The content reaches the right group.

Choose recipients by maintained interests and messaging conditions. Unsubscribed contacts are accounted for in the configured delivery route.

Example: A filter groups relevant contacts into a selection. — Illustrative example · configured for your customer journey.

Interest can become a conversation.

A configured workflow can create a task after a recorded click. Your team checks the interest rather than treating a click as a purchase.

Example: An open task is assigned to Lea and linked to a contact. — Illustrative example · configured for your customer journey.

Stay memorable with relevant emails.

Send content that fits the audience.

Select newsletter recipients by maintained interests and delivery conditions.

Give customers a reason to think of you again.

Share useful tips, news or a relevant offer with a clear next step.

Example: A useful product email invites a reply.

Keep your mailing list relevant to interests.

Contact groups help you send different content to the relevant customers.

Example: Selected contacts receive a relevant message.

Pick up interest from the newsletter.

A recorded click can trigger a personal follow-up task in the configured workflow.

Respect replies and contact preferences.

Configured delivery and exit rules account for unsubscribes and intended follow-up steps.

Example: A reply stops the next configured reminder message.

Simplified examples, not live account data.

Start with your own customer journey.

We check the sender, recipient groups and message templates. Then we test the email, unsubscribe route and configured response to recorded interest.

Your questions, answered.

Does an opened email mean real buying interest?

Not automatically. Opens and clicks can be affected by technical factors. Use them as a signal and check needs in a conversation. We tailor recipients, purpose and frequency to your customers.

How do we get started?

We check the sender, recipient groups and message templates. Then we test the email, unsubscribe route and configured response to recorded interest.

Can my team continue the process?

Yes. We agree who handles each request and which details that person needs. Messages, tasks and ownership are configured to fit. Your team remains responsible for personal advice and decisions.

What needs setting up before launch?

We check the required features and connections in your account. Together, we review permissions, message templates and any usage costs. Then we test the complete journey with a sample contact.

Make your next customer interaction count.

We’ll show you how this solution fits your business and your team.

Discuss this solution