Stay in touch personally after the sale

Show customers that your support continues.

Show customers you are still there after the service. ONE LOOP helps you check in appropriately and pick up outstanding requests personally.

Discuss this solution See the journey

What makes a good customer interaction.

Research on timely responses and relevant customer care.

are more likely to buy again after good service: 88%; Respondents describe the influence of good customer service on a repeat purchase.; Survey of 14,300 consumers and business buyers worldwide · 2023.
Customer expectations study (opens in a new tab)
have recommended a company for excellent service: 75%; Good service gives customers a reason to talk about your business.; Survey of 14,300 consumers and business buyers worldwide · 2023.
Customer expectations study (opens in a new tab)

From completed service to continuing care.

The reason fits the customer.

Select customers for whom a check-in makes sense. Use maintained details and the status of the relationship.

Example: A filter groups relevant contacts into a selection. — Illustrative example · configured for your customer journey.

A short message opens the conversation.

Ask through a suitable configured channel whether everything is right. The customer can reply directly and explain their request.

Example: An appointment question and a reply in an SMS conversation. — Illustrative example · configured for your customer journey.

Feedback leads to a concrete task.

Record the open request and its owner. Your team can take care of it deliberately and plan the next contact.

Example: An open task is assigned to Lea and linked to a contact. — Illustrative example · configured for your customer journey.

Show customers you are still there for them.

Stay available after the service.

A short relevant message asks whether everything is fine and whether the customer needs more help.

Example: A post-service check-in leads to continuing care.

Check in with the right customers.

Use maintained details to select customers for whom a check-in is currently useful.

Example: Selected contacts receive a relevant message.

Turn replies into a personal conversation.

Replies from connected channels reach your team so it can pick up the request.

Example: A team continues the same customer conversation.

Address outstanding issues directly.

A task with an assigned owner records what help the customer still needs.

Example: Critical feedback leads to a personal follow-up.

Plan care around a useful reason.

A configured workflow can prepare post-service check-ins and adapt further steps to replies.

Example: An enquiry is followed by a planned message.

Simplified examples, not live account data.

Start with your own customer journey.

We agree the reason, timing and question. Then we configure the channel and team task for replies and test the route from check-in to personal care.

Your questions, answered.

Who handles critical feedback?

The person assigned in your team. We configure ownership and notification. A personal check-in should help resolve requests; professional responses are not generally left to automation.

How do we get started?

We agree the reason, timing and question. Then we configure the channel and team task for replies and test the route from check-in to personal care.

Can my team continue the process?

Yes. We agree who handles each request and which details that person needs. Messages, tasks and ownership are configured to fit. Your team remains responsible for personal advice and decisions.

What needs setting up before launch?

We check the required features and connections in your account. Together, we review permissions, message templates and any usage costs. Then we test the complete journey with a sample contact.

Make your next customer interaction count.

We’ll show you how this solution fits your business and your team.

Discuss this solution