Capture enquiries inside the ad

Shorten the path to an enquiry.

Let prospects leave their details directly in the ad. ONE LOOP brings connected form enquiries to your team and prepares the first follow-up.

Discuss this solution See the journey

What makes a good customer interaction.

Research on timely responses and relevant customer care.

the chance of a meaningful sales conversation: ≈7×; When following up within an hour rather than an hour later.; 1.25 million online enquiries, US · 2011. A conversation with a buying decision-maker.
Lead response study (opens in a new tab)
expect interactions tailored to them: 71%; Respondents expect personalised interactions as part of the customer experience.; McKinsey Next in Personalization · US consumer survey, 2021.
Personalisation study (opens in a new tab)

From ad form to a personal reply.

Interest becomes an enquiry.

The person opens the form inside the ad and submits their details. Once connected, the enquiry reaches ONE LOOP.

Example: An ad leads through an enquiry form to a contact. — Illustrative example · configured for your customer journey.

Your team knows what the request is about.

Name, contact method and interest go into the relevant contact fields. You do not need to transfer them from a separate list.

Example: Name, email and interest are matched to contact fields. — Illustrative example · configured for your customer journey.

The first reply is ready.

A configured workflow assigns the enquiry and can send a confirmation. Your team follows up on the request and agrees the next step.

Example: An enquiry leads to an owner and a confirmation. — Illustrative example · configured for your customer journey.

Make more of your form enquiries.

Fewer steps to an enquiry.

Prospects leave their details in the ad form without first having to visit your website.

Example: An ad form saves a new enquiry as a contact.

Use the details from the ad.

Connected form answers populate the relevant contact fields and help your team start the conversation.

Example: A customer record keeps a conversation and the next appointment together.

Get new form enquiries to your team.

Configured assignment and an internal notification alert the responsible person to the enquiry.

Example: A new enquiry alerts the assigned person.

Confirm receipt without manual work.

A configured workflow can confirm receipt and prepare the personal follow-up.

Example: An enquiry is followed by a planned message.

Turn the form into a conversation.

Your team follows up on the stated interest and offers a relevant consultation appointment.

Example: A booking link turns a chat into a consultation appointment.

Simplified examples, not live account data.

Start with your own customer journey.

We connect your supported ad account, map form fields and agree the first response. A test enquiry checks the details, ownership and reply.

Your questions, answered.

Does every ad click become a contact?

No. The person must submit the form. We check which ad forms your account can connect before launch. A form also does not automatically start an AI conversation.

How do we get started?

We connect your supported ad account, map form fields and agree the first response. A test enquiry checks the details, ownership and reply.

Can my team continue the process?

Yes. We agree who handles each request and which details that person needs. Messages, tasks and ownership are configured to fit. Your team remains responsible for personal advice and decisions.

What needs setting up before launch?

We check the required features and connections in your account. Together, we review permissions, message templates and any usage costs. Then we test the complete journey with a sample contact.

Make your next customer interaction count.

We’ll show you how this solution fits your business and your team.

Discuss this solution