01
Customers get initial guidance.
The configured agent answers common questions using your knowledge and asks for missing details. Replies should fit the specific request.
Answer recurring customer questions with AI
Give customers answers that move things forward.
Give customers clear answers about your offer. Your configured AI agent uses checked knowledge; your team continues personal and complex requests.
What makes a good customer interaction.
Research on timely responses and relevant customer care.
- more customer issues resolved per hour
- 15%
- For customer support staff working with AI assistance.
5,172 staff at a software company · 2024 version. AI assisted people handling chats.
AI assistance study (opens in a new tab)- are more likely to buy again after good service
- 88%
- Respondents describe the influence of good customer service on a repeat purchase.
Survey of 14,300 consumers and business buyers worldwide · 2023.
Customer expectations study (opens in a new tab)
From your knowledge to a useful answer.
02
The conversation history stays available.
Your team can read associated messages. It can see what the person asked and what still needs clarifying.
03
Personal advice has a clear handover.
Assign the request to the right person and note the next step. Your team handles complex or individual questions personally.
Give customers guidance and your team the context.
Answer common questions with your knowledge.
Your checked offer information provides the basis for the configured AI agent's replies.
Keep answers relevant to your offer.
Update the knowledge base when services or processes change and review sample answers.
Ask when details are missing.
The configured agent can ask for missing information before your team takes over.
Continue with the conversation history.
Your team sees linked messages and can resolve outstanding points directly.
Pass individual questions to the right person.
A clear handover takes complex requests to your team for personal advice.
Simplified examples, not live account data.
Start with your own customer journey.
We review your knowledge sources, prepare common questions and define reply boundaries. Test conversations help find gaps and check the route to your team.
Your questions, answered.
Do answers stay current automatically?
The knowledge base needs maintenance and review after important changes. We agree which sources are connected and how new information is added. AI replies do not replace professional review for important decisions.
How do we get started?
We review your knowledge sources, prepare common questions and define reply boundaries. Test conversations help find gaps and check the route to your team.
Can my team continue the process?
Yes. We agree who handles each request and which details that person needs. Messages, tasks and ownership are configured to fit. Your team remains responsible for personal advice and decisions.
What needs setting up before launch?
We check the required features and connections in your account. Together, we review permissions, message templates and any usage costs. Then we test the complete journey with a sample contact.
Make your next customer interaction count.
We’ll show you how this solution fits your business and your team.
Discuss this solution