Handle incoming phone enquiries with AI

Give callers a next step.

Give callers an initial answer and your team the context it needs. A configured AI phone agent can answer questions and capture enquiries for further care.

Discuss this solution See the journey

What makes a good customer interaction.

Research on timely responses and relevant customer care.

are more likely to buy again after good service: 88%; Respondents describe the influence of good customer service on a repeat purchase.; Survey of 14,300 consumers and business buyers worldwide · 2023.
Customer expectations study (opens in a new tab)
expect interactions tailored to them: 71%; Respondents expect personalised interactions as part of the customer experience.; McKinsey Next in Personalization · US consumer survey, 2021.
Personalisation study (opens in a new tab)

From a call to a recorded enquiry.

The caller can explain their request.

The configured agent answers through the connected number. Its greeting and questions fit your business.

Example: A phone conversation records an appointment request. — Illustrative example · configured for your customer journey.

The conversation leads to an agreed action.

The agent can collect supported information or offer a configured next step. We define tasks and boundaries in advance.

Example: A calendar day and available times can be selected. — Illustrative example · configured for your customer journey.

Your team knows what comes next.

Collected details and configured follow-up actions help with callbacks or advice. Transfers and summaries are tested for your workflow.

Example: The team takes over an enquiry and plans the next step. — Illustrative example · configured for your customer journey.

How your phone agent helps enquiries move forward.

Take enquiries when people call.

A configured AI phone agent answers calls through the connected number and asks about the enquiry.

Example: An AI phone agent captures a caller’s enquiry.

Give callers initial guidance.

Checked information helps the phone agent answer common questions about your offer.

Example: Checked offer knowledge supports an initial customer reply.

Prepare the callback with the right details.

Agreed details from the call are available for your team's further consultation.

Example: A call is connected to the contact and a follow-up.

Pass personal requests to your team.

A handover or follow-up task tested for your process guides the caller to appropriate advice.

Example: A phone enquiry is handed to the team with its context.

Give the call a clear next step.

Record a callback or further care with an assigned owner.

Example: A follow-up has an assigned person and a next step.

Simplified examples, not live account data.

Start with your own customer journey.

We check available voice AI and connect an eligible number. Then we test knowledge, requests, supported actions and the route to your team with sample calls.

Your questions, answered.

Can the agent resolve every call completely?

No. It handles supported tasks that have been configured and tested. Complex advice or unclear requests need a route to your team. We agree operating hours and any usage costs beforehand.

How do we get started?

We check available voice AI and connect an eligible number. Then we test knowledge, requests, supported actions and the route to your team with sample calls.

Can my team continue the process?

Yes. We agree who handles each request and which details that person needs. Messages, tasks and ownership are configured to fit. Your team remains responsible for personal advice and decisions.

What needs setting up before launch?

We check the required features and connections in your account. Together, we review permissions, message templates and any usage costs. Then we test the complete journey with a sample contact.

Make your next customer interaction count.

We’ll show you how this solution fits your business and your team.

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