Bring open enquiries back into conversation

Pick up interest that has gone quiet.

A conversation has stalled or an offer is still open. ONE LOOP helps find stalled opportunities and reconnect with a relevant question.

Discuss this solution See the journey

What makes a good customer interaction.

Research on timely responses and relevant customer care.

expect interactions tailored to them: 71%; Respondents expect personalised interactions as part of the customer experience.; McKinsey Next in Personalization · US consumer survey, 2021.
Personalisation study (opens in a new tab)

From a stalled conversation to the next step.

Open opportunities become visible.

See which stage each enquiry is in. You define when an opportunity has remained unchanged for too long.

Example: Enquiries are arranged in enquiry, conversation and offer stages. — Illustrative example · configured for your customer journey.

A task helps restart progress.

A configured workflow reminds the owner to follow up. They review previous contact and choose a relevant question.

Example: An open task is assigned to Lea and linked to a contact. — Illustrative example · configured for your customer journey.

The reply determines what happens next.

Account for the updated status and agreed exit rules. The aim is a clear next step or a deliberate decision to close the opportunity.

Example: A check determines whether to follow up or end the workflow. — Illustrative example · configured for your customer journey.

Pick up opportunities that have stalled.

Get stalled opportunities moving.

Find conversations and offers that have stayed at the same stage longer than intended.

Example: A personal question picks up a stalled offer.

See where the conversation stalled.

The maintained stage and previous notes show your team the last agreed status.

Example: An open offer stays connected to a planned follow-up.

Give stalled interest an owner.

A configured task reminds the responsible person to ask a relevant follow-up question.

Example: A follow-up has an assigned person and a next step.

Pick up the previous conversation.

Use the history for a personal response suited to the previous interest.

Example: Customer messages and internal consultation notes stay together.

Seek clarity instead of endless reminders.

Use replies and current status to agree the next step or deliberately close the opportunity.

Example: A reply stops the next configured reminder message.

Simplified examples, not live account data.

Start with your own customer journey.

We define which stage and wait time count as stalled. Then we agree follow-ups and exit rules and test both old and updated opportunities.

Your questions, answered.

Should I message every old contact?

No. We select relevant open opportunities and a clear reason to reconnect. Contact preferences, existing replies and current status are considered. Repetition is limited.

How do we get started?

We define which stage and wait time count as stalled. Then we agree follow-ups and exit rules and test both old and updated opportunities.

Can my team continue the process?

Yes. We agree who handles each request and which details that person needs. Messages, tasks and ownership are configured to fit. Your team remains responsible for personal advice and decisions.

What needs setting up before launch?

We check the required features and connections in your account. Together, we review permissions, message templates and any usage costs. Then we test the complete journey with a sample contact.

Make your next customer interaction count.

We’ll show you how this solution fits your business and your team.

Discuss this solution