Capture leads from social media

Win customers through social media.

Your posts spark interest. ONE LOOP helps you pick up new DMs, clarify needs and guide prospects towards advice or an appointment.

Discuss this solution See the journey

What makes a good customer interaction.

Research on timely responses and relevant customer care.

the chance of a meaningful sales conversation: ≈7×; When following up within an hour rather than an hour later.; 1.25 million online enquiries, US · 2011. A conversation with a buying decision-maker.
Lead response study (opens in a new tab)
expect interactions tailored to them: 71%; Respondents expect personalised interactions as part of the customer experience.; McKinsey Next in Personalization · US consumer survey, 2021.
Personalisation study (opens in a new tab)

From a post to a customer conversation.

Your offer gives people a reason to talk.

Show how you can help in a post. People can message your connected profile with their question.

Example: An architecture post invites people to explore a consultation. — Illustrative example · configured for your customer journey.

Your team picks up the message.

Supported messages reach the shared inbox. Your team clarifies the need rather than leaving the enquiry in an individual social account.

Example: Several enquiries can be opened in a shared workspace. — Illustrative example · configured for your customer journey.

The DM leads to personal advice.

Assign the conversation and record important details in a note. The advisory team can continue with the conversation history.

Example: The team takes over an enquiry and plans the next step. — Illustrative example · configured for your customer journey.

Turn DMs into clear sales opportunities.

Turn reach into conversations.

Give your posts a reason to start a conversation. People can message your connected profile directly to learn more.

Example: A social post leads to a direct message.

Keep new DMs moving.

Your team finds supported social messages in the shared inbox and picks up the interest.

Example: A teammate takes ownership of a new direct message.

Find out what the person needs.

A configured AI chat clarifies initial questions so your team can give advice with the right context.

Example: An AI chat clarifies a prospect’s plans.

Build on the interest.

Save answers and conversation notes in the contact record so the next teammate has the context.

Example: Social media interest and messages remain visible in the contact record.

Turn a DM into an appointment.

Share your configured booking link in the conversation to avoid a lengthy exchange about dates.

Example: A booking link turns a chat into a consultation appointment.

Simplified examples, not live account data.

Start with your own customer journey.

We check and connect your supported social profiles. Then we define replies, ownership and the path to advice and test a sample message.

Your questions, answered.

Do likes and followers automatically become contacts?

No. This solution handles incoming messages in supported connected channels. Likes, reach or a profile visit alone are not enquiries. AI replies require a separate setup for the relevant chat.

How do we get started?

We check and connect your supported social profiles. Then we define replies, ownership and the path to advice and test a sample message.

Can my team continue the process?

Yes. We agree who handles each request and which details that person needs. Messages, tasks and ownership are configured to fit. Your team remains responsible for personal advice and decisions.

What needs setting up before launch?

We check the required features and connections in your account. Together, we review permissions, message templates and any usage costs. Then we test the complete journey with a sample contact.

Make your next customer interaction count.

We’ll show you how this solution fits your business and your team.

Discuss this solution