Turn questions into enquiries with AI

Answer questions while interest is there.

Clarify initial questions while people explore your offer. A configured AI chat helps you understand needs and prepare personal advice.

Discuss this solution See the journey

What makes a good customer interaction.

Research on timely responses and relevant customer care.

the chance of a meaningful sales conversation: ≈7×; When following up within an hour rather than an hour later.; 1.25 million online enquiries, US · 2011. A conversation with a buying decision-maker.
Lead response study (opens in a new tab)
more customer issues resolved per hour: 15%; For customer support staff working with AI assistance.; 5,172 staff at a software company · 2024 version. AI assisted people handling chats.
AI assistance study (opens in a new tab)

From the first question to relevant advice.

The question reaches the right chat.

Visitors open the connected chat widget. You choose which contact routes and AI agent are available there.

Example: A contact window offers several ways to ask a question. — Illustrative example · configured for your customer journey.

AI asks about the project.

Using your checked information, the agent answers common questions. It can ask about needs and timing to make advice more relevant.

Example: A short chat question clarifies whether a new build or renovation is planned. — Illustrative example · configured for your customer journey.

Your team takes over with the answers.

When advice is needed, the conversation passes to a person. They can see the details collected so far and offer a relevant next step.

Example: The team takes over an enquiry and plans the next step. — Illustrative example · configured for your customer journey.

Clarify initial questions. Prepare personal advice.

Answer where the question arises.

Your connected website chat gives prospects a simple way to start a conversation.

Example: A website question is picked up in the connected chat.

Give initial guidance on your offer.

A configured AI agent uses your checked information to answer common questions.

Example: Checked offer knowledge supports an initial customer reply.

Clarify needs before the consultation.

The AI chat asks about the project and helps your team understand the interest.

Example: An AI chat clarifies a prospect’s plans.

Hand over answers alongside questions.

Agreed details remain in the conversation or contact record for personal advice.

Example: Plans and timing from the AI chat are recorded for consultation.

Make the next step easy.

Your team can build on the answers and offer a relevant consultation appointment.

Example: A booking link turns a chat into a consultation appointment.

Simplified examples, not live account data.

Start with your own customer journey.

We choose the chat channel, add knowledge and define questions and handover. Test conversations check that replies are clear and your team takes over at the right moment.

Your questions, answered.

Can AI answer every question?

No. It works with the knowledge and tasks configured for it. Personal advice, uncertainty and decisions need a suitable route to your team.

How do we get started?

We choose the chat channel, add knowledge and define questions and handover. Test conversations check that replies are clear and your team takes over at the right moment.

Can my team continue the process?

Yes. We agree who handles each request and which details that person needs. Messages, tasks and ownership are configured to fit. Your team remains responsible for personal advice and decisions.

What needs setting up before launch?

We check the required features and connections in your account. Together, we review permissions, message templates and any usage costs. Then we test the complete journey with a sample contact.

Make your next customer interaction count.

We’ll show you how this solution fits your business and your team.

Discuss this solution