Case · AI Social Lead Engine
Workflow
MADAME wanted to turn social engagement into more than comments and reactions. Instagram and Facebook needed to become a systematic source for contact collection, lead detection and follow-up. We built an AI-supported social workflow that checks comments, identifies potential leads, routes escalations and turns community interactions into structured follow-up opportunities.
- more contacts
- +40%
- as lead sources
- 2 channels
- comments checked
- 100%
- routing to team
- <60 sec
- lead chances missed
- 0
Comment or interaction detected
- AI
AI analyses context and intent
Potential lead identified
Contact is captured or routed
Relevant cases are sent to the team
