Case · Hospitality / Sri Lanka
Workflow
Kokua Surfskate House uses social media as a lead engine: guests ask via Instagram DM about sessions, training, parties and events. Speed matters for spontaneous inquiries because plans often come together quickly. We built an AI Agent for Instagram DMs that answers general questions, classifies intent, moves customers forward quickly and helps the team coordinate training, surfskate sessions and party invitations in under one hour.
- sessions planned
- <1 h
- DM first response
- 24/7
- events, parties, training
- 3 formats
- inquiries sorted
- 100%
- lost DMs
- 0
Instagram DM comes in
- AI
AI Agent answers first questions
Interest in party, training or session is detected
Team plans invitation or surfskate session
Guest gets the next step quickly
